90 Day Guarantee

The 'ZAD 90 Day Guarantee

Because we want our customers to have the best merchandise mix for their store we happily accept back unsold styles for merchandise credit to your 'ZAD account. We encourage you to keep everything for a full 90 days but if certain styles remain unsold we allow another 30 days to contact us for return authorization.

Please follow these steps for a successful return:

1. Prior to contacting us, know the item numbers (as they appear on your invoice) and quantities of the items you want to return.
2. Contact the returns department for an RA# (Return Authorization) via phone or website.
3. Upon receiving an RA#, package the items individually in clear plastic bags and send to 6860A Cortona Dr, Santa Barbara, CA 93117.
4. Include an itemized list with the package and write the RA# and your company name (as it appears on the invoice) on the outside of the box .

Please note the following terms:

· Payments due should be treated outside of any pending returns.

· Review of return and credit memo processing takes 4-6 weeks.

· Credit memo is required prior to any invoice payment deductions.

· Returns must be in saleable condition.

· Customer pays freight on returns.

· We must be contacted regarding damaged merchandise within 7 days of receipt. You may choose ‘ZAD credit or merchandise replacement.

· Returns after 120 days will be charged a 15% fee.

· No returns on special order or discounted merchandise.

· No returns after 9 months.

· Returns over 25% of previous 12 month's sales will be charged a 15% fee.

· We cannot be responsible for non-ZAD merchandise included with your returns.

· You will be notified of any returned merchandise that does not qualify for credit under these conditions.

By working together, we will make sure you have only the styles that ensure your complete satisfaction.