Home :: Frequently Asked Questions

Frequently Asked Questions

Untitled Document

Frequently Ask Questions

Order Questions Product Questions Account Questions Website Questions
Who can order from 'ZAD? Where is 'ZAD jewelry made? When will I be billed for my online order? I can't see prices, what do I do?
How do I order from 'ZAD? What is 'ZAD jewelry's metal content? Can I see my billing account online? I lost my username.
What is your opening order requirement? Where can I see 'ZAD jewelry in person? How do I pay for my 'ZAD order? I lost my password.
What is your minimum reorder? Do your items come carded? Can I submit my payment electronically?  
Where is my order shipped from? What does "-PP" mean? Do you accept check by phone?  
How will you ship my order? What size are your bangles? How do I change my shipping or billing addres?  
What is your average shipping time? What sizes do your rings come in? How does the 'ZAD 90 Day Guarantee work?  
How much are shipping charges? A pocket watch necklace stopped working, what do I do? Do you have a rewards or loyalty program?  
Do you ship internationally? I need to reorder, will you still carry the same item?    
Some of my items are on backorder.... I can't find an item I previously ordered on your site...    
Do you have a drop shipping program? What do I do with damaged or defective merchandise?    


Order Questions

Who can order from 'ZAD? 'ZAD is a wholesale jewelry importer that sells to store owners, retailers large and small, websites, distributors and customers with valid Resale Licence Numbers (as defined by your state/country.)
How do I order from 'ZAD? You can order directly from 'ZAD online by registering here. We attend many fashion and gift tradeshows nation wide. You can view our latest tradeshow schedule here.  We also accept phone orders at 1-800-477-2216, fax orders at 1-805-961-4405 and emailed orders at orders@zad.com.

'ZAD has a staff of experienced sales people ready to help! Just call us at 1-800-477-2216 or contact us here to get in touch with your 'ZAD Sales Rep.
What is your opening order requirement? We require a minimum of $150 for your first 'ZAD order.
What is your minimum reorder? After your first opening order, there is no minimum reorder requirement.
Where is my order shipped from? All orders are shipped from Santa Barbara, CA.
How will you ship my order? All orders are shipped via UPS Ground unless otherwise requested.
What is your average shipping time? Most 'ZAD orders typically ship within 1-3 business days.
How much are shipping charges? Shipping charges are calculated at the time of shipping and based on published UPS, USPS and Fed Ex shipping rates.
Do you ship internationally? Yes, we are able to ship anywhere in the world.
Some of my items are on backorder... There will be a note on all invoices stating whether or not your backordered merchandise was saved. All backorders over $25 are shipped when the backorderd items arrive. Free Freight applies to all backorders over $75 (US and Canada only.)
Do you have a drop shipping program? We do not currently offer Drop Shipping Services.

Product Questions

Where is 'ZAD jewelry made? `ZAD purchases from sources all over the world. Most of our styles are created by our global partners in India or China.
What is the metal content of 'ZAD Jewelry? Each item is unique, but all ZAD jewelry is lead, nickel, and cadmium free within the requirements of Prop 65. Items are generally silver or gold plated over mixed metals such as iron or zinc.
Where can I see 'ZAD jewelry in person? Will you be at "market?" ZAD shows at various tradeshows throughout the year. See a list of our current tradeshow schedule.
Do your items come carded? All `ZAD merchandise that is applicable comes on the following jewelry cards (picture). Bangles, wide cuff bracelets, rings & coin purses do not come carded.
What does "-PP" in a style number mean? example: E7483-PP "-PP" at the end of a product code means "Prepack". This means for the minimum quantity that you order, you will receive an even assortment of the colors or designs pictured or described in the product details. 
What size are your bangles? Most `ZAD bangles measure a standard 2 5/8" in diameter.
What sizes do your rings come in? Rings labeled as Adjustable are delivered in one size with an adjustable band. Most sized rings are delivered in women's size 6-8 (unless otherwise stated in our description).
A pocket watch necklace stopped working, what do I do? First, make sure the stem is pushed in and not obstructed. We also offer replacement watch batteries.
I need to reorder, will you still carry the same item? We stock all of our current year's line items for you to re-order.
I can't find an item I previously ordered on your site... If you cannot find an item on our website that you have previously ordered, it is likely sold out and no longer available. If you'd like to special order a style you do not see, please contact us for details.
What do I do with damaged or defective merchandise? Please fill out our online returns form and you will be contacted on how to proceed. You can also call 1-800-477-2216 if you need help with your return.

Account Questions

When will I be billed for my online order? While we take your credit card information at the time of placing your order, your credit card is not charged until the day your order ships. This is to ensure that we only charge you for the products you receive.
Can I see my billing account online? Currently our online system is not linked to your ZAD billing account. If you have any billing questions, please call us at 1-800-477-2126 or contact us.
How do I pay for my 'ZAD order? `ZAD accepts Visa, Mastercard, American Exprerss, Net 30 terms with a completed & approved Credit Form, or COD.
Can I submit my payment electronically? Yes, you can send payment as bank wire or ACH.
Do you accept check by phone? Not at this time.
How do I change my shipping or billing address? You can easily edit your shipping or billing address for your account after logging in by clickgin the My Account link at the top of the page. You can also set up multiple addresses if you have more than one location!
How does the 'ZAD 90 Day Guarantee work? View details of our 90 Day Guarantee.
Do you have a rewards or loyalty program? View details of our Loyalty Rewards Program.

Website Questions

I can't see prices, what do I do? In order to view prices on zad.com, you must first register. Once registered,your account must be approved for complete web access. Your friendly `ZAD Sales Rep will confirm your registration within 1-2 business days. After your account is approved, you will be able to view prices and order online.
I lost my username. If you do not have your ZAD website user name, please contact us and we can email you your username.
I lost my password. You can retreive your password here.